How do I order?
You can use our website to order. Select your meals by clicking the ‘add to cart’ button, proceed to checkout, and complete your order by making payment. If you prefer not to order using our website, please email email@example.com for assistance.
I would like to order continuously on a monthly basis. Do I still need to place my orders online?
If you would like to order meals on a monthly basis simply email firstname.lastname@example.org with your request.
Where do you deliver?
We deliver to homes and offices within our designated service area in Cape Town. You can check whether you work or reside in our service area here. We’re always looking to expand our service area, so if you think that we should be delivering to your neighbourhood, pop us an email.
How much do you charge for delivery?
Delivery within our service area is included in the cost of each meal.
Do you deliver on weekends?
No. Our daily delivery service runs from Monday – Friday (excluding public holidays) only. However, our catering service is available 7 days a week.
Can you guarantee a specific delivery time?
Because of different driving routes and traffic conditions, we cannot guarantee an exact time of delivery. Deliveries are usually made between 9:30am and 4pm. If you would like an estimate for your area, please email email@example.com
I don’t live or work in your service area. Does this mean I can’t use your service?
We only deliver food within our designated service area. If you don’t live or work within our service area think about whether you have a neighbour or friend (who works in our service area and travels back to your neighbourhood) that we can deliver to.
What if I’m not at home when the food is delivered?
It is the responsibility of the customer to ensure that someone is at home or work to receive the delivery. If we cannot contact you and no alternative arrangements has been made, the food will be delivered the following day. In these instances no refunds will be given. We recommend that an alternative contact of a neighbour or colleague is provided.