Delivery
Where do you deliver?
We deliver to homes and offices within our designated service area in Cape Town. You can check whether you work or reside in our service area here. We’re always looking to expand our service area, so if you think that we should be delivering to your neighbourhood, pop us an email.
Do you deliver on weekends?
No. Our daily delivery service runs from Monday – Friday (excluding public holidays) only. However, our catering service is available 7 days a week.
Can you guarantee a specific delivery time?
Because of different driving routes and traffic conditions, we cannot guarantee an exact time of delivery. Deliveries are made between 10am and 3pm.
I don't live or work in your service area. Does this mean I can't use your service?
We can only deliver food within our designated service area. If you don’t live or work within our service area, it’s possible for us to deliver to a friend, family member or neighbour that does.
What if I'm not at home when the food is delivered?
It is the responsibility of the customer to ensure that someone is at home or work to receive the delivery. If we cannot contact you and no alternative arrangements can be made, the food will be delivered the following day. No refunds can be given. We recommend that an alternative number of a neighbour or colleague is provided for these instances.
Payment Details
What are your bank details?
FNB universal branch code: 254005
Account number: 62396313761
Account number: 62396313761
What payment methods can I use?
You can pay online using SnapScan or PayFast. These are secure third party payment portals. Alternatively we accept EFT and COD.
Dietary Requirements
I'm allergic to nuts. Do you use nuts in your kitchen?
Yes, we use nuts in many of our dishes.
I'm gluten intolerant. Do you provide gluten free meals?
We do not have a dedicated gluten free menu. However if you are gluten intolerant we suggest that you contact us about our low carb menu as many of these dishes are gluten free. Alternatively get in touch with us about your dietary requirements and we may be able to accommodate you.
Are you Halaal certified?
Unfortunately we are not Halaal certified. However, all of our meat products are Halaal. On request, we can substitute chicken for pork.
Is your low carb menu strictly Banting?
Our low carb menu restricts carbohydrates and uses Banting principles as a guideline. We only use ingredients from the Real Meal Revolution green and orange list unless otherwise indicated. We don’t trim the fat and we do not use any added sugar, however, we use fruit in some of our dishes (such as our Cape Malay chicken curry) and cook our meals with an extra virgin olive and seed oil blend. Strict banters are advised to contact us about the ingredients in our meals before ordering. Please note that we offer low carb meals as a service and are not dietitians.
Our Products & Packaging
Is your packaging recyclable?
Our packaging is 100% recyclable and we encourage it to be reused or recycled. Customers can also return the packaging to us via our driver.
How do I reheat my food?
Food can be reheated in an oven or microwave. Our packaging is microwavable. If using an oven to reheat your food, please remove from packaging and place in an oven friendly dish.
What is the grammage of the meals?
Each portion of food weighs between 350g and 450g.
Gifting
Do you offer gift vouchers
Yes, we can create personalised gift vouchers. Email us at info@theflyingpan.co.za with your requirements.